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IPTV Customer Support Engineer

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2013.09.07.
Jelentkezési határidő: 2014.01.06.
Hirdetés azonosító: 648179


IPTV Customer Support Engineer
A IPTV Customer Support Engineer job is open at our client who is a global, multinational, highly prestigious company due to its long lasting experience in the telecommunication technology sector. The purpose of the IPTV Customer Support Engineer position is to provide customers with reliable technical solutions to the complex integration problems associated with business solutions built on the company's IPTV solution platform. This Engineer position focuses on the IPTV product. As a designated technical resource working with IPTV solution operators and partners, you will be minimally required to have solid technical expertise across IPTV platform.

The candidates must have exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals. Must possess the ability to work with minimal supervision and operate as a self contained business unit within the team.

  • Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs
  • Maintain high levels of customer satisfaction, both external and internal customers
  • Delivery of support within predefined service level agreement
  • Define methods and process to lead both customers and internal resources through technical issue deconstruction and analysis
  • Provide direction to others on the management and analysis of issues, review solutions, review technical documentation for accuracy and depth, and deliver technical training
  • Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process
  • Product Support Services provides 24 x 7 x 365 support. Off-hours support, evening, and weekend shifts may be required. Travel of 10-30% may also be required

The IPTV Customer Support Engineer candidate should have the following:

  • English fluency both verbal and writing is essential
  • Hungarian fluency both verbal and writing is essential
  • Previous IPTV technical experience
  • Works effectively in situations involving uncertainty, change, or lack of information
  • Strong analytical and problem solving skills
  • Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time
  • Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness

The ideal candidate should have highly detailed, thorough understanding of the knowledge/skill in two or more of the following areas and is able to apply it with tremendous effectiveness when managing customer problems

  • Windows Server (OS, AD, IIS, PKI, .Net Framework, Web-Services, Clustering technologies, Hyper-V)
  • SQL Server
  • System Center tools (Operations Manager, Configuration Manager, Virtual Machine Manager)
  • Troubleshooting Techniques and Tools (PSSDiag, DebugDiag, NetMon, Message Analyzer, Wireshark, IIS Logs, Event Logs, etc.)
  • Knowledge of managed and Unmanaged code, related troubleshooting and PowerShell scripting
  • Debug (User and Kernel mode) troubleshooting

If you are interested in the IPTV Customer Support Engineer role, please submit your English CV in Word format via our portal.
Munkavégzés helye: Budapest

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