- Single Point of Contact as 1. Level Support of Invoice Clearing Team - Recipient of invoice clarifications/invoice disputes
- Deep understanding of the contract and the operations behind it; Solution workaround of simple disputes as first time solution
- Logging the dispute in customer specific tool.
- Forward of complex disputes to the expert teams of TSI
- Financial guide of the contract between our customer and TSI
- Communication with the –customer and other business units in English AND German
- At least 2-3 years experience in relevant field
- Business management or financial studies
- English knowledge of both written and spoken AND at least conversational level of German knowledge
- Experience in escalation process, PO registration/handling, request to pay process.
- Good knowledge of business management, as well as good IT-user knowledge (SAP, MS Office: Excel/Access)
- Willingness to travel, ad hoc European trips
- Strong analytical skills, result oriented working style, excellent communication skills, cooperative attitude