Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Overseeing onsite support and level 2 support activities for all end-user computing hardware.
Overseeing deployment of all end-user computing including procurement of such items for new hires.
Manage and ensure adequate stock for all end-user computing peripherals and to re-order if necessary
Manage the forecast and projected inventory list of all hardware.
To ensure accurate records of all hardware deployment for TSMY. This is to ensure that the asset charging is correct to every Service Line
To provide workarounds and creative solutions to various problems faced by end-users.
To streamline the daily operations to maximize efficiency and effectiveness.
To escalate any and all issues faced by local teams to TSI.
To document these problems as part of the knowledge base for future reference.
To oversee and ensure local team’s compliance to the IT Policies and Processes set by Parent Company.
To provide ad-hoc in house training on the IT Policies and Processes for all new team mates.
Document “How To” manuals for TSMY internal consumption for the tools and solution deployed.
Troubleshoot various networks / infrastructure / server problems prior to escalating the issue to headquarters.
Focal point for COSIMA Change Management, Incident Management and Problem Management activities for Internal IT.
Focal point for T-Systems License Management topics.
To provide ad-hoc in house training on IT policies and processes for all new team members
Focal point for SM9 Change, Incident and Problem Management activities for all Internal IT components (servers, networks, end user computing)
Contact point for all services managed by TSI.
This includes the Mail Server, AD, File Server, Network and MDS Solutions.
To liaise with various vendors (domestic and international) for all hardware / services obtained or implemented.
To provide appropriate recommendations / updates to Head of Internal IT for all operational matters.
Manage the Internal IT Disaster Recovery (DR) solution and implementation
To implement Internal IT internal projects. Amongst the projects undertaken to date are as follows.
To work together with Head of Internal IT on the department’s strategy and direction (vision & mission).
To work together with Head of Internal IT on the department’s staffing.
All other duties, regardless of ad-hoc or planned.
Manage the complete IIT infrastructure and application used locally for TSMY internal. The cost and budget allocation for the Internal IT infra