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Incident and Problem Manager
Trenkwalder Kft
Régió: Budapest
Hozzáadva: 2018.02.20.
Jelentkezési határidő: 2017.08.15.
Hirdetés azonosító: 1174053
Incident and Problem Manager 

 Our world-wide multinational Client which has an SSC in Budapest is looking for Incident and Problem Manager.

Incident and Problem Manager


  • Ensure and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
  • Maintain problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
  • Make and drive root cause investigations, problem investigations
  • Maintain known error database updating with relevant solutions
  • Make regularly reporting tasks according to the expectations.
  • Ensure that agreed service levels are measured and monitored on an ongoing basis
  • Review problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.

  • Elvárások:

    • Fluency in English and German both written and spoken
    • Incident manager, Problem manager experience
    • Understanding of network, voice IT products is a plus
    • Excellent communication and Customer care
    • User level of Ms Office
    • Team-player attitude and customer-oriented thinking

    Amit nyújtunk:

    • Supportive corporate culture
    • Inspiring working teams
    • Competitive salary and benefit package (including shift allowance)
    • Professional development programs, trainings and educational support
    • Employee and Family Friendly Workplace
    • Private health insurance package

    By my application to this job and by submitting my application documents I hereby grant my consent to the processing of the data included in my CV provided to Trenkwalder Kft, to its inclusion in a data base and, in the case of a suitable job offer, to its forwarding to your client, subject to prior consultations. I acknowledge that the cancellation of the data from the data base or the modification of the date at my request submitted in writing would be carried out within 8 business days after the receipt of such request. I must submit the relating request in writing to the office registering the data. I hereby certify that the information I have given is correct.


    Magán-munkaközvetítői ny. sz.: 29338/2000-0100

    Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100

    Adatkezelés nyilvántartási száma NAIH-53813/2012.

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