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We are looking for a

SERVICENOW BUSINESS ANALYST

for our multinational IT outsourcing partner

Required skills and experience:

  • Experience on ITIL Process consulting and/or implementation
  • Relevant experience on following ServiceNow – ITSM module especially all ticketing modules and processes
  • Exposure to ServiceNow (or other relevant ITSM platforms)
  • Experience in conducting and document due diligence for customer tools, process, and projects
  • Experience with requirement elicitation, requirements documentation, and requirements management on an agile team
  • Experience with software development and delivering capabilities in a global environment
  • Ability to capture and design requirements and processes that focus on the user experience (MsVisio knowledge is an advantage)
  • Proven ability to quickly learn new business domains and technical applications
  • Experience working with ITSM tools
  • Experience working in an agile manner and environment including experience with using agile project management software (E.g. Jira)
  • Strong abilities in facilitation and negotiation, interviewing, business writing, active listening, presentation skills, problem solving, team building, systems thinking, leadership and influencing.
  • Strong people management skills
  • Proven ability to navigate and coordinate several projects with different teams at once
  • Experience working and contributing to a positive team environment.
  • Excellent organizational skills and strong attention to detail required.
  • Creative self-starter, ability to apply knowledge and skills to new business opportunities.
  • Passion for leading and delivering business value to customers

Responsibilities:

  • Perform business analyst activities to support internal and external facing Service Management capabilities.
  • The Business Analyst acts as a bridge between the Business stakeholders and ServiceNow Operations and Build teams
  • Responsible for ensuring that the agile team delivers the agreed increments in absence of the Product Owner
  • Define business requirements and ensuring those requirements are accurately documented, approved and developed.
  • Ensure that requirements are written unambiguously, clearly and concisely such that they are implementable, understandable, testable and traceable by the operations team. 
  • Responsible for driving necessary business communication related to the change or enhancement.
  • Responsible for managing and communicating requirements to stakeholders throughout the project, from inception to completion.
  • Strong functional understanding of current and future business needs is required to meet or exceed the customer’s needs.
  • Act as a liaison among stakeholders in order to understand the structure, policies, and operations of the organization and to recommend solutions that enable the organization to achieve its objectives, goals and corporate vision.
  • Work closely and interactively with the business as a primary point of contact for identifying and documenting requirements for new business opportunities.
  • Apply and advocate established standards, guidelines, and tools, and identify continuous improvement opportunities.
  • Demonstrate strong ability to evaluate project complexity, assumptions, constraints, risks and dependencies.
  • Effectively manage changes to requirements and manage conflicts and issues to resolution.
  • Analyze cost/benefit and risk impact of solutions.
  • Organize, document and communicate customer requirements for new business opportunities to technology stakeholders using a variety of methods such as text, diagrams, prototypes, use cases, or user stories.
  • Provide estimates for requirements and analysis activities as required
  • Improve project processes or recommend improvements as appropriate

Qualifications:

  • Language: English (Writing/Speaking)
  • Bachelor degree

What they offer:

  • Competitive salary package + Annual bonus system +Cafeteria package
  • Online trainings and certifications
  • Company insurance
  • Language course reimbursement
  • Free medical services
  • All You can Move Sportpass + other discount fitness options
  • Home office work opportunity on a long term

If you are interested in this opportunity, please send your CV in English with the name of the position by applying "Jelentkezem" button.

If this job does not meet your ideas, please still send your resume. We can certainly help you with other positions.

SERVICENOW BUSINESS ANALYST

Budapest
Pest
Teljes munkaidős
3 -5 év tapasztalat
Főiskolai végzettség

Frissítés dátuma: 19.05.2022

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