Ugrás a tartalomra

Technical Support Representative - German Speaking

Core Technical Support:

  • Providing timely, accurate, and effective solutions to technical problems on all product lines for external customers and field sales primarily over the phone and/or email or any other communication channel.
  • Provide guidance on the installation and working functionality of both software and hardware products, including explanations of configuration settings.
  • Reproducing and troubleshooting problems and incompatibilities.
  • Keeping accurate records
  • Provide technical analysis for the repair process and appropriately document it.
  • Efficient and extensive use of all available technical problem-solving tools.
  • Escalation of advanced technical questions to designated senior engineers and follow-up if necessary to ensure timely response to customers.
  • Required to be logged in to Call Center based on country support team daily plan and take or direct calls to the necessary person/skillset.


  • Sales lead generation.
  • Per request responsible for creating and/or maintaining process documents for training purposes and/or mentoring new colleagues.
  • Initiate/Propose improvements on departmental processes as well as a job definition


  • Responsible for working tools and equipment used during daily routine.
  • Working with external customers directly.


  • Daily and directly with customers.
  • Daily and directly with other departments (sales, operations) over the phone, e-mail, and person-to-person.
  • Channel of communication: all NI internal systems, phone, mobile.


  • Minimum technician level education in engineering or science-related fields, such as IT, electronic engineering, automotive, manufacturing support, or other, or 1+ year of experience working at 1st or 2nd level technical support position.
  • Experience in instrumentation & control and industrial automation is preferred.
  • Must be able to handle multiple tasks and enjoy working with people.
  • Strong problem-solving skills to analyze the problem and think creatively to provide a solution.
  • Excellent written and oral communication skills in one of the following languages: English and German.
  • Superior telephone etiquette and the ability to deal effectively with customers to make them successful are essential.
  • Ability to get along with others and function as a team player as well as work effectively alone.
  • A proactive/can-do attitude.

What we offer:

  • Cafeteria
  • Opportunities to maintain health (use of corporate gym, weekly fruit day, farmers market, medical checks, flu vaccination)
  • Development opportunities
  • Life and accident insurance
  • Team buildings
  • NI discounts (e.g.: gyms, book stores, restaurants)
  • Appreciation week 

Technical Support Representative - German Speaking

Teljes munkaidős
1 év

Frissítés dátuma: 17.03.2023

Állás megosztása