German Speaking Service Desk Team Leader
Our client is a prestigious multinational company with a significant global presence is currently looking for a Service Desk Team Leader to lead their growing team in Budapest. The support window for this project is between 7.00 am – 19.00 pm.
As a Service Desk Team Leader you will be responsible for:
- Managing the 1st level Service Desk team (7+ people)
- Monitoring the team member’s KPI’s and performance
- Supporting the team in providing high quality customer experience
- Conducting team meetings and maintaining team communication
- Participating in new hire interviewing and the candidate selection process
- Preparing consolidated daily / weekly / monthly reports
- Supporting and initiating continuous improvement process
To be considered as an ideal candidate, you are required to have:
- 1-2 year of experience in Service Desk / Customer Support Team Leading
- Excellence in English AND German is a must
- Strong customer-oriented attitude
- Collaboration skill
What the company could offer for you:
- Training and continuous learning opportunities
- Competitive salary and compensation package (free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), Medical benefits, Reimbursable language courses
- Joining bonus
- Hybrid working: weekly 1 office day
- Pleasant and inspiring working environment
What you need to do now:
If you're interested in this role, click 'Apply now' or send your CV to soltesz@hays.hu!
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.