Feladatok / Tasks
- Manage incoming phone calls, emails and cases.
- Assisting customers with billing and contract related requests.
- Educating customers and answering general questions about the supported software.Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
- Standardized troubleshooting of user reported issues with the supported software and hardware.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Additional ad-hoc tasks and projects in alignment with the business needs.
- High school diploma or equivalent
- Previous Customer Service experience (ideally supporting technical products within SSC/Contact Centre)
- B2 English language skills (both written and oral).
- C1 PORTUGUESE language skills (both written and oral).