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PORTUGUESE Customer Support Representative

Feladatok / Tasks

  • Manage incoming phone calls, emails and cases.
  • Assisting customers with billing and contract related requests.
  • Educating customers and answering general questions about the supported software.Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
  • Standardized troubleshooting of user reported issues with the supported software and hardware.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Additional ad-hoc tasks and projects in alignment with the business needs.

  • High school diploma or equivalent
  • Previous Customer Service experience (ideally supporting technical products within SSC/Contact Centre)
  • B2 English language skills (both written and oral).
  • C1 PORTUGUESE language skills (both written and oral).