Ugrás a tartalomra

Lead Incident Manager (TC Delivery)

  • Lead and coordinate CBI High/Critical incident resolution / Conduct Root Cause Analysis (RCA)
  • Manage lifecycle of incident / problem tickets
  • Initiate and lead technical conference calls
  • Coordinate efforts of all involved parties, including suppliers and external teams
  • Initiate and drive internal and external escalation procedures
  • Create and distribute Incident / RCA reports to key stakeholders
  • Make recommendations for process and quality improvements
  • Set and track measures for process and quality improvement activities
  • Agent for special, management driven escalations / topics

Elvárások / Requirements

  • German: B2/C1
  • English: B2/C1



  • ITIL V3 SO
  • ITIL V4 Foundation
  • Network basic
  • CCNA
  • Excellent communications and problem solving skills



  • Proactive attitude
  • Team player
  • Ability to cope with stress

Lead Incident Manager (TC Delivery)

Teljes munkaidő

Létrehozás dátuma: 30.07.2020