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International Cash Collection: Operations Associate (Italian)

  • Ensure customer payments are made on time and in compliance
  • Responsible for maximising cash receipts from outstanding debts without compromising customer satisfaction
  • Proactively manage customers using appropriate communication methods, ensuring quality and professionalisation standards are not compromised, in order to ensure payment promises are met and deliver cash targets
  • Manage assigned collection portfolios in adherence
  • Identify and escalate risks that could result in late payment of invoices to the Team Leader and Contract Manager to identify appropriate actions, in a timely manner
  • Manage customer portfolio by chasing payments, reconciling customer accounts and following up disputes to meet team KPIs for overdue debt and completion of work packages
  • Plan and carry out customer calls in accordance with Group collections processes, covering all appropriate debts and ensuring that a promise of full or part payment is received and logged
  • Protect and develop customer loyalty by appyling Credit Management best practices and using knowledge of the end-to-end Billing process
  • Maintain complete, clear and accurate records and ensure that all reporting is completed by agreed deadlines

Elvárások / Requirements

  • Completed or on-going higher education degree
  • Fluent English and fluent italian (both in written and oral)
  • Negotiation skills
  • Communication skills, ability to communicate with customers, suppliers and other functions is a must
  • Financial knowledge, basic knowledge of Financial concepts is a must
  • You have a minimum one year multinational enviorment experience

It is an advantege if:

  • SSC experience
  • Payment or finance studies or experience

Amit nyújtunk / Benefits

  • Outstanding salary and benefit package
  • On-going trainings to develop your personal and professional skills
  • Home office possibility
  • Innovative working environment where your ideas are heard
  • Flexible working environment
  • Family friendly workplace


International Cash Collection: Operations Associate (Italian)

Teljes munkaidős

Frissítés dátuma: 18.03.2023

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