International Cash Collection: Operations Associate (Italian)

Ensure customer payments are made on time and in compliance
Responsible for maximising cash receipts from outstanding debts without compromising customer satisfaction
Proactively manage customers using appropriate communication methods, ensuring quality and professionalisation standards are not compromised, in order to ensure payment promises are met and deliver cash targets
Manage assigned collection portfolios in adherence
Identify and escalate risks that could result in late payment of invoices to the Team Leader and Contract Manager to identify appropriate actions, in a timely manner
Manage customer portfolio by chasing payments, reconciling customer accounts and following up disputes to meet team KPIs for overdue debt and completion of work packages
Plan and carry out customer calls in accordance with Group collections processes, covering all appropriate debts and ensuring that a promise of full or part payment is received and logged
Protect and develop customer loyalty by appyling Credit Management best practices and using knowledge of the end-to-end Billing process
Maintain complete, clear and accurate records and ensure that all reporting is completed by agreed deadlines

Elvárások / Requirements

Completed or on-going higher education degree
Fluent English and fluent italian (both in written and oral)
Negotiation skills
Communication skills, ability to communicate with customers, suppliers and other functions is a must
Financial knowledge, basic knowledge of Financial concepts is a must
You have a minimum one year multinational enviorment experience

It is an advantege if: