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German speaking Senior Team Leader

  • Plans and distributes workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
  • Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required
  • Resolves customer escalation in a timely manner to avoid disruption and minimise business impact
  • Produce management reports to allocate work and meet business requirements
  • Technical responsibility for assigned teams
  • Feedback interviews
  • Review the performance & development process of the team in line of CC policies
  • Reporting into an Operations manager function
  • Having a Team leader as direct report
  • Being a SPOC for the relevant Service Management team and internal Delivery Management
  • Attendance (in low amount) on customer calls to provide potential assistance (if any need) for Service Management

Elvárások / Requirements

  • Fluent German and English skills
  • Possible experience in communication with internal Service Management, possible experience in Transition
  • Possible experience in standardization
  • High level of Stress management skills
  • Ability of flexible hours
  • Ability to coach team members to recognise and use each other's strengths to achieve team goals
  • Team player with collaborative and supportive style
  • Ability to prioritise own workload

Amit nyújtunk / Benefits

  • Friendly, energetic atmosphere
  • Training and language course possibilities
  • Health care package and other benefits
  • Professional development opportunities
  • Home office opportunities

German speaking Senior Team Leader

Teljes munkaidő

Létrehozás dátuma: 11.12.2021

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