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German Speaking Customer Experience Trainee

Agoda is an online travel booking platform for accommodations, flights, and more. They build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, their 4.000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. They innovate through a culture of experimentation and ownership, enhancing the ability for their customers to experience the world.


  • To deliver excellent customer service and manage the needs of customers (guests and partners) through Agoda's communication channels (phone and e-mail)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Identify work process improvements and communicate to Team Leaders and Manager


  • Ongoing studies and active or passive Hungarian student status for at least 6 months
  • Fluent (level C1) English and German knowledge both verbal and written
  • Working knowledge of MS Office tools (Word, Excel)

Working time

  • 25-40 hours per week at least 6 months (exam period will be respected)
  • Working shifts: 8.00-17.00 and 12.00-21.00
  • Flexible working hours from Monday to Sunday

What we offer

  • 2173 HUF/hour in gross
  • Long term career development paths
  • Young and dynamic international atmosphere and a great team
  • Excellent office location in downtown Budapest
  • Opportunity to working for the company after the trainee program as well
  • Home office opportunity

Előnyt jelent:

  • Working experience in a related field

How to apply If you are interested in this position, please fill out the form below and upload your CV. We will contact you as soon as possible.