German Speaking Customer Experience Trainee
Agoda is an online travel booking platform for accommodations, flights, and more. They build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, their 4.000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. They innovate through a culture of experimentation and ownership, enhancing the ability for their customers to experience the world.
Feladatok:
- To deliver excellent customer service and manage the needs of customers (guests and partners) through Agoda's communication channels (phone and e-mail)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual and team goals (KPIs)
- Identify work process improvements and communicate to Team Leaders and Manager
Elvárások:
- Ongoing studies and active or passive Hungarian student status for at least 6 months
- Fluent (level C1) English and German knowledge both verbal and written
- Working knowledge of MS Office tools (Word, Excel)
Working time
- 25-40 hours per week at least 6 months (exam period will be respected)
- Working shifts: 8.00-17.00 and 12.00-21.00
- Flexible working hours from Monday to Sunday
What we offer
- 2173 HUF/hour in gross
- Long term career development paths
- Young and dynamic international atmosphere and a great team
- Excellent office location in downtown Budapest
- Opportunity to working for the company after the trainee program as well
- Home office opportunity
Előnyt jelent:
- Working experience in a related field
How to apply If you are interested in this position, please fill out the form below and upload your CV. We will contact you as soon as possible.