Our American multinational partner company, which is supporting its clients in different areas, is looking for French speaking experienced SDA colleagues for their team.

Benefits:

• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Risk and accident insurance
• Chance to be part of a rapidly expanding organization
• Training and continuous learning and certification opportunities
• Multilingual environment, native colleagues
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games)
• High value awards and recognitions, annual bonus for top performers, and annual salary review

Your tasks will be:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

Requirements:

• C1/C2 in French language and you have upper-intermediate English language skills
• Experienced in IT Help Desk
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Open for working in different shifts (8 hours/shift)
• Have at least High School Diploma