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Customer Service Representative - German-speaking

Customer Service Representative – German-speaking

Budapest, Hungary

Our international partner is a leading online travel accommodation company. They are working with over 4,000 professionals, located throughout the world and providing customer service in 40 languages.

Responsibilities of the role:

  • Deliver excellent customer service and manage the needs of customers via phone and email
  • Handle support tickets from Partners and Market Management team with the highest integrity and quality
  • Prepare reports as necessary
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Managers
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Increase operational efficiencies and revenue within the team, and improve inter-department workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

Qualifications/Experience:

  • 1-2 years of working experience in the related field is required
  • Bachelor or equivalent degree is required
  • Excellent fluency in German and English
  • Basic computer skills
  • Excellent listening skills, critical-thinker with attention to detail
  • Willing to work on rotating shifts

Offer:

  • Multinational work environment
  • 2-4 weeks’ paid training
  • Exposure to travel industry
  • Career advancement opportunities

Local and international applications are welcome. Full visa sponsorship and relocation assistance are available. 

Location:

Budapest, city center

Customer Service Representative - German-speaking

Budapest
Teljes munkaidő
1 év

Létrehozás dátuma: 28.02.2020