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HRO Associate


HRO Associate


The purpose of this position is to provide effective services on behalf of TCS according to client’s legal and statutory requirements, agreed company processes and Service Level Agreements.


Customer Management

  • Customer’s Workforce Administration in HR system by creating and modifying employee data as per hire to retire processes
  • Handle Onboarding & Probation administration
  • Performance management system administration and reporting as per HR calendar
  • Handle Reword & Retain , Re-deploy and Retire related administration
  • Contact Center activities, handling and addressing payroll-related queries of the customer staff in local language over the phone and in writing, updating requests as required

Team Work 

  • Working as part of a multinational team
  • Communication and co-operation teams located in India as needed ad-hoc basis
  • Sharing workload within the team when required due to workload balance

Additional tasks

  • Perform any other business-related value adding activities outside of SOP as per supervisor assignments.
  • Other tasks that are related to the position and are assigned by the Direct Line Manager including working in any other language(s) spoken at the required level as applicable


  • Degrees: Bachelor Degree, HR-related studies preferred
  • Good command of MS Office applications, Telephony applications, Leading Payroll tool and Application Tracking systems
  • 1-2 years of relevant experience within the HR/Payroll/HRO environment preferably employee data management services

Closing date

2016-12-13 12:00:00

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