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HR Services Expert

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.08.10.
Jelentkezési határidő: 2017.09.08.
Hirdetés azonosító: 1159135


HR Services Expert
Our client, a Swiss-based company with a significant global presence, is currently looking for an HR Services Expert to join their dynamic team in Budapest.

As an HR Services Expert your main tasks will be the following:

  • Handle customer queries/requests on HR Services, escalated by HR Contact Centre Representative
  • Apply organizational policies, practices and procedures to analyse situations or data from which customer query/request can be readily resolved
  • Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem; prioritize issues
  • Collaborate with other team members of the company, as necessary, to resolve complex customer queries/requests in payroll
  • Critically evaluate information gathered from multiple sources, reconcile conflicts and research inconsistencies in information before resolving customer query
  • Adhere to policies and procedures and service levels
  • Develop reports, data files and/or audits as required by 3rd parties and Vendors
  • Validate as necessary applicable vendor queries e.g., data mgmt., systems to ensure timely and accurate payroll run
  • Support HR Contact Centre to document information regarding customer queries and resolution regarding payroll according to standard operating procedures and produce reports when necessary
  • Knowledge management
  • Support maintenance of knowledge management within the HR Contact Centre; update latest HR policies and procedures on payroll
  • Be up to speed on the latest policy changes in HR services and then train the HR Contact Centre representatives on the changes as applicable for Local HR or Employee knowledge
  • Vendor management
  • Engage with third party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators.

To be considered as an ideal candidate, you are required to have:

  • Bachelor’s degree
  • Excellent English knowledge
  • 5+ years of experience in SSC environment, in the field of HR
  • Customer-oriented attitude and composure
  • Strong problem-solving and time management skills

Why is it a good opportunity for you:

The company offers you great opportunity for professional development, complex processes, competitive compensation package and a motivating, modern environment with enthusiastic teams! You also would have the possibility to work at a stable, market leader company where you can build your career!

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to E-mail cím megjelenítése. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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