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HR Contact Center Quality Assurance and Training Agent (German Speaker)- part time

Régió: Budapest

PBS International Kft.
Hozzáadva: 2018.02.18.
Hirdetés azonosító: 547158

 HR Contact Center Quality Assurance and Training Agent (German Speaker)- part time

Country:    Hungary (+36) • Budapest

Description of position:    The role of the Quality Assurance and Training Agent entails a wide range of monitoring and learning tasks that enable him/her to target the improvement areas found in the account.

Duties:    As a QA Agent, he/she will perform call, case and email monitoring, in order to ensure the delivery of services that are compliant with the company's quality standards, and shall play the role of an advisor for management in terms of the implementation of business best practices.

As a Training Agent, he/she must manage all learning processes related to the account and use them as a tool to tackle the deficiencies determined by QA observation.

Requirements, skills:    Required

• High School Diploma/GED

• English: Fluent

• German: Fluent

• Strong customer service attitude

• Good at task/time management

• Good computer literacy


• Bachelor's Degree

• At least 6 months experience in SAP HR Modules/PeopleSoft

• Strong technical skills

• French : Fluent

• Greek : Fluent

• Swedish : Fluent

Known languages:    Fluent English AND German knowledge

Short company info:    Our client is an International Shared Service Center.

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

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