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HR Advisor with German OR Spanish language knowledge

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.09.05.
Jelentkezési határidő: 2017.09.21.
Hirdetés azonosító: 1158027


HR Advisor with German OR Spanish language knowledge

Our client, a Swiss-based company with a significant global presence, is currently looking for an HR Advisor to join their dynamic team in Budapest

As an HR Advisor your main tasks will be the following:

  • Handle customer queries/requests by telephone as well as email, jabber, fillable-form and any other intake channel for that country
  • Seek for rapid and efficient resolution of requests, promptly resolving the majority of requests in first call / emails when first opening by following readily available information and guidelines
  • Investigate on requests which cannot be resolved by analyzing the nature of the request; prioritize issues
  • Assume ownership for cases and be responsible for opening and closure of tickets
  • Maintain and update database of customer queries and resolution status
  • Maintain customer contact until request is resolved
  • Follow up on resolution and inform customer on status
  • Feed-back resolution to the customer
  • Provide qualitative inputs as required for SLA / KPI definition and reporting

To be considered as an ideal candidate, you are required to have:

  • Bachelor’s degree
  • Excellent English + German or Spanish language knowledge
  • 1-3 years of experience in a customer-facing position (preferably in the field of HR)
  • Customer-oriented attitude and composure
  • Strong problem-solving and time management skills

Why is it a good opportunity for you:

The company offers you great opportunity for professional development, complex processes, competitive compensation package and a motivating, modern environment with enthusiastic teams! You also would have the possibility to work at a stable, market leader company where you can build your career!

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to E-mail cím megjelenítése. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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