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HR Administrator, Customer Service Representative (Spanish-Portuguese)

Régió: Budapest

PBS International Kft.
Hozzáadva: 2018.02.21.
Hirdetés azonosító: 1018014

 HR Administrator, Customer Service Representative (Spanish-Portuguese)

Country:    Hungary (+36) • Budapest

Description of position:    The HR Contact Centre Customer Service Representative is the interface between the customer contacting and the customer's HR Department with any HR or Expense related queries

Duties:    The HR Contact Centre Customer Service Representative is the interface between the customer contacting and the customer's HR Department with any HR or Expense related queries.

Employee Data Management (EDM) job role covers a series of complex and diverse processes, which involves validation of requests, processing of transactions in the HR systems

Contact Center responsibilities:

• Handle telephone calls, e-mail and chat queries

• Communicate effectively to our customers on HR policy, processes and tools providing education where necessary;

• Take ownership of the resolution of callers' issues, giving guidance and solving problems at the first point of contact whenever possible and within the target response time

• Log and track enquiries to resolution following workplace processes and guidelines

EDM Responsibilities:

• Process EDM transactions / reports independently in the HR system

• End-to-end ownership and resolution on EDM cases

• Analysis and resolution of escalations and special requests

• Cooperate cross-country / center if needed to ensure resolution of designated transactions / cases;

• Comply with tracking / administration requirements in relevant systems and repositories

• Proactively identify trends and areas for improvement

Requirements, skills:    Requirements:

• High School Diploma/GED

• English: fluent

• Spanish: fluent

• Portuguese: fluent


• Bachelor's Degree

• Additional language knowledge is an advantage: Italian / French / Dutch / German / Norwegian / Finnish / Danish / Icelandic

• Experience in SAP

Known languages:    Fluent English and Fluent Spanish and Portuguese knowledge

Short company info:    Our client is a shared service center based in Budapest. The company is committed to creating a supportive, flexible work environment that gives employees more flexibility and control over their work as an important means to achieve greater work/life balance and enhanced productivity.

What our client offers:

•A multicultural, dynamic and positive team environment

•Continuous development opportunities

•Varied tasks, job roles and possibility to participate in local or international projects

•An attractive working environment

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

For a more detailed view of our data security terms and to accept all of our terms and conditions please visit the link here:

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