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Head of Team 
IT Services Hungary Kft.
Hozzáadva: 2019.11.26.
Hirdetés azonosító: 2400939

  • Ensures that the team would achieve the expected service levels, and takes correction steps when necessary.
  • Allocates resources (shift schedules, vacation schedules, substitution plans).
  • Takes part in the planning of the budget of the work group; has partial responsibility for its observance.
  • Makes proposals for setting performance goals and actively participates in the performance appraisal of the subordinates and gives inputs to salary review. (actively takes part in the salary review)
  • Takes part in and is responsible for the selection of new employees, suggests dismissals and promotions. 
  • Transfers operational and other relevant business information to the group. 
  • Ensures the well-being of the group; facilitates effective team work and conflict management. 
  • Supports the individual development of the members of the group: specifies basic performance and identifies development gaps; develops the technical knowledge of subordinates.
  • Sets goals for the group: helps in clarification of individual responsibilities; distributes tasks to individuals, and sets priorities daily; determines execution deadlines and quality expectations, and ensures even workload 
  • Ensures the effective use of integrated corporate tools; handles compliance with processes, procedures and standards.
  • Performs all roles and tasks set ahead in the Document Handling Policy or by appointment of the members of the group
  • Proactively supports co-operation with other teams
  • Makes proactive proposals for increasing the operational efficiency
  • Supporting Head of Service Delivery Unit with the assigned tasks
  • Participating in internal projects
  • Reporting to PU and PCPS management
  • Providing management support for the customer
  • Represents the team in management meetings and multi-bundle meetings
  • University degree
  • At least Cisco CCNA level network knowledge; preferred: CCNP
  • 2-5 year of experience in similar field
  • Advanced English language knowledge
  • Windows, Microsoft Word, Excel, Powerpoint knowledge
  • Proactive problem management is required
  • Strong solution focus
  • Flexiblity
  • Excellent communication skills
  • Strong-minded, stress tolerant
  • Independent way of working



  • Firewall/Loadbalancing/DC network knowledge
  • Technical and process related skills
  • Advanced presentation skills
  • Audit experience
  • Security experience
  • Intermediate German language knowledge



  • Ability to work independently as well as in team
  • Willingness to learn
  • Proactivity towards process optimization and automation


IT / Informatika
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