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Head of Service Unit (OTC) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2018.02.21.
Hirdetés azonosító: 1098239

Head of SDU OTC

Head of SDU OTC is responsible for leading and managing different teams to cover T-Systems Open Telekom Cloud operations with a special focus on automation and a significant growth of the unit.

Head of SDU OTC is reporting to Head of GDU and Head of ITO in a matrix organization and is coordinating teams in different locations. Ensures the achievement of strategic business objectives set for the unit by elaborating implementation methods and coordinating the work of smaller organizations within the unit, under the direction of a local top manager. Manages the area via Team Leaders and ensures achieving or exceeding expected service levels at optimal cost efficiency:


Position description

In the field of Open Telekom Cloud Operation

  • Evaluate cloud operational models, new or improved technologies on a regular basis, for the purpose of improving the OTC operation environment with a special focus on automation
  • Make sure that cloud user experience is on a constant high level by developing new features in operations
  • Manage vendor and lead implementation and release management according to strategies and plans for projects/platforms, ensuring overall alignment to the OTC strategy
  • Develop and maintain technical, analytical, and practical proficiencies needed to ensure the optimal application of cloud technologies and industry best practices
  • Understand and manage internal customer expectations to ensure strong customer service and satisfaction by meeting the needs of internal customers in a complete and timely manner
  • Plan resources  to effectively support operational and project needs
  • Drive growth in OTC area
  • Improves the financial performance of the organizational unit by reducing costs, increasing efficiency and effectiveness and implementing automation
  • Implements the business plans
  • Provide input to resource planning, cost estimation, budget development and cost control
  • Makes proposals for exploiting business opportunities
  • Ensures satisfaction of external and internal customers and achieving of expected service levels in the organizational unit
  • Ensures retention of customers through constant monitoring of the services of the business and meeting expected service levels
  • Participates in the selection, appointment and termination process and decisions, helps the integration of new employees
  • Sets goals for the teams. Helps them understand their individual goals and responsibilities
  • Makes selection and promotion decisions
  • Agrees with Team Leaders about performance expectations and helps them understand their goals and responsibilities; regularly reviews their performance with them, and makes proposals for setting performance goals for their subordinates
  • Supports the personal development of Team Leaders: designates the areas where improvement is needed; provides coaching in order to develop leadership skills; supports the implementation of development plans; determines development priorities and training needs of the unit and proposes development tools
  • Forecast staff needs, coaching, motivating and developing team members
  • Ensures motivation of Team Leaders
  • University or college degree
  • More than  8 years relevant experience
  • Advanced MS Office, Excel skills
  • Advanced English language skills, German language knowledge is a plus
  • People management experience, supervision of small or medium teams
  • Coaching and leadership skills with demonstrated ability to establish credibility and rapport with staff as well as business contacts
  • Self-motivation, with the ability to deliver results and meet timelines without direct supervision
  • Sensitiveness to working in multicultural environment and respecting values of others and diversity
  • Certificate of good-conduct

Application - IT Services Career Site

IT / Informatika
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