Head of Service and Performance Improvement (Global)
Head of Service & Performance Improvement
We are looking for a Head of Service & Performance Improvement who will have the opportunity to define and lead the delivery centers customer satisfaction strategy and performance. In your capacity you will be accountable for delivering against these 3 Pillars; Continuous Improvement, RPA and Service Excellence. Acting as key partner for the business to identify improvements opportunities, your expertise will also be instrumental to ensure appropriate methodologies; techniques and governance are being leveraged to drive these initiatives.
In this exciting role you will:
Lead a team of experts: Head of Service and Performance Improvement will manage a global team combining various expertise; continuous improvement , Service excellence management and RPA. Your role will be to lead this efficient team in place to deliver on high and challenging objectives. Ensure your team is aligned with the business improvements priorities settled with the business.
You will facilitate discussions between various business parties. (GSO, Head of delivery centers) to align on goals and priorities. Budget management: Manage the GBS Office (SM, CI and RPA) budget and align with GBS management.
Your professional profile includes:
You have an university diploma and have already worked in shared services in an international company environment. You have 10 years’ experience in continuous improvement and/or Service Management field. You already manage a team of 5 or more. You are fluent in English, and additional languages is a definitive plus.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.