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HC Operations Advisor - London - London

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HC Operations Advisor - LondonReference OPS04731Location LondonService Operations (Internal Firm Services)Specialism Human ResourcesIndustry Who we are looking for
PwC currently has an opportunity for HC Operations - Generalist Advisor based in our London Office. This role sit within our Human Capital (HC) support function, a central team of HC/HR professionals providing generalist support to the BUs across our five lines of service (Assurance, Tax, Deals, Consulting and Internal Firm Services).
As a HC Operations - Generalist Advisor, you will provide expert commercial advice and support to people managers on the firm's policies and best practice and guide them in the evaluation of risk, options and outcome. This will include a wide range of 'on the spot' advice on HC matters including recruit to retire, cyclical and case management activity.
PwC operates a shared services model for HC and so the role will require significant liaison with other groups in HC to facilitate appropriate (specialist) support to clients. You will also be expected to embed best practice and recommend process improvements to the HC Operations - Generalist Manager and/or Team Lead as appropriate.
About the roleThe HC Operations - Generalist Advisor is responsible for providing timely and clear advice to people managers and HC leaders through commercial understanding of the business unit operating environment and its people issues.
Our HC Operations - Generalist Advisors must be knowledgeable on HC policy and process interpretation and able to provide ‘on the spot’ guidance on a broad range of people related activities, demonstrating ownership and escalating to specialist HC colleagues, a HC Operations - Generalist Manager and/or the Team Lead as appropriate. They are responsible for identifying issues and trends and contributing to the operational delivery of the HC Operations people agenda. Our HC Operations - Generalist Advisors develop close relationships with people managers, group/team leaders, operations/business support leaders, HC customer services and other HC colleagues. They are drivers of their own personal development and seek to coach and support each other and the HC Operations - Generalist Assistants who support them.
Key activity and processes typically include:
• Working with colleagues in HC Operations - Generalist to prepare and deliver the annual performance, talent and reward review. This includes supporting data validation and benchmarking activities and moderation. • Acting as a central point of contact initially for the people managers to introduce functional specialist areas such as the employee performance teams. • Working collaboratively with the wider HC team members and HC leaders. • Supporting the preparation of data to complete compromise agreements, TVS and redundancy exercises (working with relevant HC contacts). • Management of all movements both in and out of the business unit (transfers and secondments) in consultation with resourcing and operations contacts where appropriate. • Management of maternity and paternity leave and providing advice on flexible working applications ensuring all relevant stakeholders have been identified and consulted. • Ensuring compliance with EU working time directive, immigration and visa requirements. • Management of MI reporting; generating, analysing and discussing key trends. • Cascading relevant HC information within business units. • Ownership of matters in conjunction with HC Operations - Generalist assistants (such as leavers documentation, career breaks, unpaid leave and retirements) and conducting exit interviews for employees. • Liaising with Professional Qualification contacts in the management of student activity.
Additional information
Opportunity for working from home? - Occasional
Opportunity for job sharing? - No
Need to travel/overnight stays away from home - No
Opportunity for flexible working (hours)? - Yes
Amount of time PwC office based - 100%
• Previous experience in an HR generalist role at Officer/Advisor level. • Experience in professional services or a large corporate environment an advantage. • Experience working in a high volume environment. • Relevant experience in order to provide on-the-spot HR advice and support to People Managers and other stakeholders, as well as experience in dealing with a broad range of employment relations issues. • Broad generalist knowledge and experience of applying current employment legislation. • CIPD qualified/part qualified or equivalent. • Pragmatic, diplomatic, sound written skills and a good team player. • Portray a professional, customer oriented image of HC Operations - Generalist. • Communicate and interact effectively with customers while displaying empathy and courtesy. • Strong interpersonal and consulting skills, working effectively at all levels of the organisation. • Ability and confidence to deal with employees at all levels. • Flexibility and adaptability in both attitude and approach. • Can plan, prioritise and manage multiple tasks to deadline. • Ability to manage varying volumes of work and support multiple ongoing cases. • Attention to detail. • Cultivate trust with customers, team members and others within the wider HC function. • Take responsibility for developing own knowledge and future career progression within the HC function. • Willingness to take on extra responsibility.

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'.
The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

DiversityWe work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business.
As an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.Link megjelenítése" width="0" height="0" />
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