German/Italian Client Contact Specialist (training in Central America)
Pozíció leírása / Job description
Are you fluent in English and German or Italian? Feladatok: Main responsibilities: Elvárások: Requirements: Amit kínálunk: This job offers you:
Would you like to be trained in Central America? Do you want to enjoy your summer and start working in August? Are you a proactive and detail-oriented person? Would you like to work in a dynamic multinational team?
Our multinational client, with worldwide presence, is looking for a
Client Contact Specialist
to join their Budapest-based business service center team.
Customer Service and Support:
- Providing first line support to the Site Manager, vendors and other customers to ensure flawless operation
- Answering incoming telephone calls & SAP mails and faxes from Retails Sites and vendors
- Responsible for resolving and logging the forwarded issues in SAP and provide feedback through SAP and other systems
- Assessing the criticality of the issue and deciding of the appropriate follow up action
- Advising on business procedures and end-to-end processes
Root cause analysis:
- Root cause analysis of reason for calls and implementation of measure to decrease the overall number of calls
- The successful candidate will gain cross functional knowledge over different departments and teams and has to engage with the different teams
- Proficiency in English and German or Italian
- Valid passport which will not expire for 6 months
- FRESH GRADUATES are welcome
- Basic knowledge of Microsoft Office applications
- Very well organized & process oriented
- Confidence in using different systems
- Customer service skills
- Good analytics (logical thinking and numerical skills)
- Good interpersonal skills / team player
- Education level: Bachelors or Master’s degree in any subject
- Opportunity to join a dynamic and expanding organization directly supporting one of the world's largest multinational corporations.
- Multi-cultural work environment, supporting global operations
- State of the art systems and processes
- Competitive compensation and benefit packages
- Extensive technical and business training and opportunities within this large business support organization.
Are you fluent in English and German or Italian?
This job offers you:
Elvárások / Requirements
Amit kínálunk / Offer
Randstad Hungary Kft.
Lövőház utca 39.
Tel: +36 1 411 2090