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Sykes, global headquarters based in Tampa USA, is a rapidly growing, international leader in information management and technical support. ,
Sykes Közép Európa Kft,,
Winner of the 2001 “Best Employer in Hungary” competition is looking for a highly motivated individual with strong people management skills to be a Team Leader for their Customer Support Representatives team in the Budapest Call Center:



  • Lead, manage and motivate the team in the Call Center
  • Review and plan team workloads to ensure the continuous delivery of agreed service levels.
  • Actively assist and coach team to deliver service excellence and meet all performance targets
  • Resolve day to day operational issues
  • Own and deliver key performance metrics
  • Be the key interface with the client and other functions
  • Involvement in key corporate initiatives to enhance overall customer satisfaction and operational excellence
  • Review and assess individual and team performance on a regular basis and ensure objectives are achieved.
  • Motivate individuals and team to encourage ongoing achievement of results
  • Communicate and liaise with team members, other departments and the management team to facilitate effective communication of relevant issues with the department and with other areas of the business.
  • Adhere to HR policies and procedures ensuring a fair and consistent approach to managing staff are adopted at all times.
  • Other ad hoc duties.
  • University or College degree
  • Min. 1-2 years Customer Service experience in a multinational Company/ environment
  • Leadership experience as a Team Leader is an advantage
  • Native in French or German or Italian or Dutch or Norwegian language and advanced knowledge of English language
  • Experience in using Microsoft Office PC software
  • SAP and Siebel knowledge is an advantage.
    The knowledge of Hungarian language is not required, but fluent English is a must.
    The Offer: SYKES provides an excellent package, extensive trainings, flexible working hours and challenging assignments with career opportunities.
    If you would like to join our team of committed professionals, please send your resumé written in English by mail, fax or email to:
    Sykes Közép-Európa Kft,
    Hauszmann A. u.3/B.
    Budapest 1116.
    Fax: +36 1 382 1029
    e-mail: E-mail cím megjelenítése


    Kerekes Petra

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