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German speaking System Support Specialist

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.12.25.
Jelentkezési határidő: 2014.08.20.
German speaking System Support Specialist

Pozíció leírása / Job description

Who we are?

Randstad Sourceright (RSR) reflects our position as one global organization drawing on deep talent solutions experience, global reach and extensive resources to drive value as a strategic talent partner to companies around the world in RPO (Recruitment Process Outsourcing) and MSP (Managed Services Provider).
In those services RSR takes on the primary responsibility for managing all (or parts) of an organization’s contract labor needs by managing contract labor vendors or takes over the end to end recruitment process for perm staffing. A web-based technology (vendor management system – VMS - or applicant tracking system - ATS) automates the processes.
As we are continuously expanding, we are looking for new colleagues for the following exciting tasks in our multinational team:


What will you do?
• Manage daily flow of questions, issues and warnings from users and VMS/ATS providers to support the customer and on-site account teams
• Answer the designated type of question directly to our customers by phone or via email
• Work with colleagues to solve issues
• Serves as a liaison with second or third line support colleagues in case of difficult issues
• Measure the number, quality and timelines of support via reporting from the ticket tool
• Create management reports on technical support activities
• Support customers with expertise and speed
• Follow up signals from customers besides technical questions
• Act as central point of contact for customers and colleagues on technical questions and issues


Who you are?
Our new colleagues should have the following skillset:
• Bachelor degree required e.g. business administration/economics/ IT
• Good communication skills (written and oral) in English and German
• General understanding of recruitment processes within large organizations and/ or experience with business applications is an advantage
• Preferably 1-2 years of business experience in fast growing and changing environment, but fresh graduates are also welcome
• Preferably experience on application support
• In depth experience with Microsoft Excel preferred
• Client focus and service orientation
• Understanding the business needs
• Good Planning & organizing skills
• Able to solve problems efficiently
• Client focus and service orientation
• Licensed to work in Hungary

Amit kínálunk:

What we offer?

We offer continuous trainings and challenging new projects for our new colleagues. We have recently moved to our new and modern office in the center of Budapest that offers an inspiring and shiny workplace, Italian espresso and multinational environment. Also we don’t forget about having fun! Link megjelenítése

If you would like to apply, please send your CV in English to E-mail cím megjelenítése with the keyword Budapest in the subject!

Elvárások / Requirements

Amit kínálunk / Offer

Randstad Hungary Kft.
1024 Budapest
Lövőház utca 39.
Tel: +36 1 411 2090

Randstad Hungária Kft. logó
Kategória IT / Informatika
Régió Budapest
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