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www.cvonline.hu

German Speaking Service Desk Analyst


  • A hirdetés 957 napja lejárt

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?

 

We are looking for You if you speak Fluent English and meet the below requirements.

 

 

Summary:

Providing 1.5 level („Application aware") multilingual infrastructure and application support for a international customer in German language.

 

 

Tasks:

  • Assist users over the telephone with their technical issues
  • Handle and document  all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in ticketing tool
  • Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
  • Analyze issues/requests and assigns to relevant functional teams
  • Perform password reset, user account unlocks and technical troubleshooting steps as per agreed SLA's
  • Effectively communicates with other team members, 2nd and 3rd Level technical teams, end-users  to reach SLA's
  • Perform daily ticket checks/backlog activities
  • Active participation on team meetings
  • Perform special projects as per agreement with Project Leader / Project Manager
  • Learn and implement new technologies, tools, processes and policies
  • Documents new technical solutions in knowledge base, suggests improvements to the existing ones
  • Documents and shares best practices and with other colleagues
  • Attends all training sessions as per the Training Plan
  • Actively participates and shares ideas in team meetings, individual feedback sessions

 

Requirements:

  • Fluent  German language knowledge
  • Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares
  • Incident management experience and good knowledge of service desk support tools

 

Advantages:

  • Customer Service and/or technical skills
  • Knowledge of computer hardware/peripherals and printers

 

Location:

Budapest

 

Apply directly to Dora Dvoracsko, Research Consultant, for a short pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 560

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2015.05.27.
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