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German Speaking Service Desk Agent

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2013.10.05.
Jelentkezési határidő: 2014.01.10.
Hirdetés azonosító: 669537


German Speaking Service Desk Agent
German Speaking Service Desk Agent role is open at our multinational client who is providing IT infrastructure services to its clients and is starting up a new operation in Hungary.

The aim of the German Speaking Service Desk Agent role is to provide first level IT support to the assigned clients and ensure high level of customer satisfaction by delivering excellent customer service. To the future colleagues our partner company offers a competitive compensation package and opportunity for career advancement.

The responsibilities of the German Speaking Service Desk Agent are as follows:

- Perform technical support to end users as a single point of contact by e-mail or phone
- Take ownership of resolving and closing incidents in a timely manner
- Escalate client issue as appropriate
- Back up other Service Desk Agents in their absence within the team
- Undertake ad-hoc projects

In order to be considered as an ideal candidate for the German Speaking Service Desk Agent role you should have excellent customer service, communication and problem solving skills. For a successful application, fluency in both English AND German is required. Similar experience is an advantage, but not a requirement, fresh graduates are also welcome.

If you are interested in the above position please upload your English application via Hays.
Munkavégzés helye: Budapest

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