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German Speaking IT Service Desk Specialist

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2018.12.10.
Jelentkezési határidő: 2018.12.20.
Hirdetés azonosító: 1320947

 

 
 
German Speaking IT Service Desk Specialist
German Speaking Service Desk Specialist

WHAT CAN WE OFFER TO YOU?
  • Using & improving your language knowledge
  • Trainings & talent programmes
  • Professional & personal development
  • Fun & diverse atmosphere
  • Stable workplace & flexible scheduling

ABOUT THE POSITION:
Service Desk Specialist as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior in the early stage of your carrier and you wish to get involved in to a multinational environment. Our welcome team will watch your first steps and we have elaborated carrier path program taking you all the way.

MAIN TASKS:
  • Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
  • Resolving IT issues which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improve customer satisfaction level

REQUIREMENTS:
  • Fluency in English and German.
  • Affinity to resolving IT related issues
  • Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
  • Logical thinking, solving problems resourcefully and fast
  • Outstanding communication skills, customer focused mind-set
  • Ability to do multitasking
  • Enjoying and committed to working in teams
 

Helyek Budapest
Kategória Gyártás / Termelés
Aktiválás időpontja 2018.12.10.
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