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German speaking Enhanced Service Desk Agent

  • A hirdetés 848 napja lejárt






Our prestigious client is expanding its operation in Budapest, therefore looking to recruit a Service Desk Agent with English and German language skills. If you have some experience in technical support, please check this opportunity and send your CV.



  • Receiving requests for service customer Help Desks via their internal call management system
  • Provide 1st and 2nd line support, with the aim of effecting high percentage of remote fixes
  • Logging & tracking of incidents in both the customer’s and company’s call management systems
  • Accurate logging of calls/requests with both concise and clear instructions to enable the Service Partner and/or Technicians to effect a high percentage of first time fixes
  • Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements
  • Track and manage delivery of consumables alerts an requests
  • Act as the central point for queries and complaints
  • Ensure accurate records are maintained of service call details
  • End to end management of requests for service delivery
  • Prioritising tasks to ensure Service Levels are achieved or exceeded
  • Allocation of service requests to the company service delivery partner and/or Technicians
  • Contribute to the continuous development of departmental processes to ensure that they have a positive effect on both the effectiveness and efficiency of the Enhanced Service Operation
  • Responsibility for both escalation and opportunity accounts where additional action is required to provide lasting solutions



  • Fluent both in English and German
  • Experience in Technical Support activity: at least 1+ year
  • Customer Service experience in excess of 1+ years would be great
  • A sound understanding of Networks and IT infrastructures
  • Ideally demonstrable experience of dealing with escalated customer situations
  • Ability to communicate both verbally and in written format with both colleagues and customers
  • Self motivated individual with the ability to use initiative in taking full ownership of problematic situations supported by documented action plans
  • Calm and logical approach to any situation
  • Enthusiastic,  self motivated
  • Ability to work within a team
  • Capable of delivering results under pressure to ensure achievement against target
  • Customer orientated and motivated to take responsibility for problem resolution
  • Pro-active approach


We offer:

  • Competitive salary and compensation package
  • Continuous learning and development
  • The chance to work in a young, dynamic organization
  • International work environment
  • Taking part in projects




Apply directly to Dora Dvoracsko, Service Delivery Consultant, for a short pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 560

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése


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Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2015.10.20.
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