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German Speaking Call Reception Centre Agent Job

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Job Title: German Speaking Call Reception Centre Agent
Job ID: 281340
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

Day to Day Work

Key Responsibilities/Outcomes:

As a CRC agent you will provide telephone service to our customers (based on the languages that you speak) by registering their service request. You are the interface between our Customers and our Service Engineers. You will register the information that you receive from them in our worldwide Call Management System. Depending on the language you speak you might provide also administrative support to the clients by swivelling information from the client's system into the Unisys system. I In addition, you might also carry out short surveys to record how customers rate our services. This is an ideal job for a person who likes working in an international environment, communicates well and does not mind going the extra mile to achieve the desired objective: ‘Customer Satisfaction'.

Key Qualifications:
- Excellent German language skills, verbal and written;
- Good working knowledge of English.
- Experience in a telephone customer service position;
Job Specific Skills:
- Excellent team spirit and resistance to stress;
- Excellent communication skills, experience in working with a PC
- Good working knowledge of MS Office (Word, Excel, OutlookGood working knowledge of MS Office (Word, Excel, Outlook
- A self-motivating and self-learning work approach

Closing Statement

If you would like to join us, please register with your English CV on our website: Link megjelenítése or via mail E-mail cím megjelenítése and write the position's name into the subject field

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