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German speaking 1st level IT helpdesk agent

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.08.29.
Jelentkezési határidő: 2015.09.05.
Hirdetés azonosító: 961443


German speaking 1st level IT helpdesk agent
German Speaking 1st level IT Helpdesk Agent position is open at our multinational client who is operating a Shared Service Centre in Budapest. For it’s European Business Support Centre we are currently seeking for a talent in the above mentioned position.

The responsibilities of the 1st level IT Helpdesk Agent are the following:

• Provide centralised first level IT advice and support to customers
• Be a single point of contact for end users support using all contact mediums(e-mail, phone)
• Undertake ad-hoc projects as agreed with the Management team on behalf of the Service Support Centre that may involve site visits, customer meetings or vendor management.
• Completion of administrative tasks.
• Take ownership of and progress incidents/requests to resolution/completion.
• Be able to work under pressure, to work in a team and to support team members
• Be able to work in different shifts (Rolling shifts,Monday-Friday 6:00-23:00 and Saturday between 8:00-20:00)

To be considered as an ideal candidate you are required to have good communication skills, upper-intermediate knowledge of English along with advanced German language, positive, enthusiastic and supportive attitude, and also good knowledge of IT platforms and applications. The position is open for Fresh Graduates as well.

This is an exciting opportunity and will suit applicants who want to be a part of a growing, dynamic team and would like to handle complex accounting roles within an international service centre.

If you are interested in the above mentioned opportunity please upload your CV at

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