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German speaker Coordinator, Pécs (RCC Dispatcher) Job

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Job Title: German speaker Coordinator, Pécs (RCC Dispatcher)
Job ID: 276130
Location: Hungary-PECS
Full/Part Time: Full-Time
Regular/Temporary: Regular

Major Duties

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 and a second office in Pécs in 2012 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

We are currently looking for talented individuals for
Coordinator with fluent German (RCC Scheduler) In Pécs

Role Purpose:
As a coordinator you will be responsible for active contact with field engineers - assisting, scheduling and monitoring their daily work in Germany.

Key Responsibilities/Outcomes:

  • Dispatch - Direct engineers to the required work within specified timescales
  • Resource Management - Manage the scheduling of engineers
  • Monitoring - Track the progress of outstanding incidents

Key Qualifications:

  • Fluency in German + some spoken and written English
  • Good working knowledge of MS Office (Word, Excel, Outlook)
  • Knowledge/experience of PC systems & components is a plus
  • ITIL qualification is an advantage

Job Specific Skills:

  • Customer service skills
  • Strong negotiation skills
  • Strong problem-analysis skills with attention to detail
  • Stress resistant

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to training and development possibilities, as well as challenging career prospects.

If you would like to join us, please register with your English CV to the link below or via the mail below and write the position's name into the subject field.

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