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French Speaking Service Desk Analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2013.10.23.
Jelentkezési határidő: 2014.06.13.
Hirdetés azonosító: 680560


French Speaking Service Desk Analyst
We are looking for a French Speaking Service Desk Analyst to join our multinational partner, who has a newly established Shared Service Center in Budapest downtown. The company provides IT infrastructure and full scale of IT solutions and supports their B2B clients all around the world.
They offer a competitive compensation package, modern and pleasant working atmosphere and the possibility of being a part of a newly established service desk team.

As a Service Desk Analyst you will be responsible for providing support to the clients in connection with different kind of IT related problems. As a first point of contact you will communicate with the customers via phone and through email conversation in English and French language. Your job will be following up queries in connection with the general desktop application, eg. Microsoft software, password reset and other upcoming issues related to the IT infrastructure. You will resolve the requests in line with the set SLAs, and forward the more complex queries to the second level team. Your job will contain collecting queue-monitoring information and creating reports helping to improve the department’s performance. Your tasks will include following up whether incidents have been solved, ensuring the customers’ satisfaction while communicating with both external and internal stakeholders via phone and email.

The ideal candidate for the Service Desk Analyst role has a college or university degree, fluent knowledge of English and French, computer literacy and user knowledge of Microsoft programs. Excellent communication skills, customer oriented attitude, patience and supportiveness is also required. Previous experience in a similar position is a great advantage, but freshly graduated candidates are also encouraged to apply.
You also need to be able to work in rolling shifts between 7.00 and 19.00 from Monday to Friday.

If this opportunity raised your interest, please apply with your English CV.
Munkavégzés helye: Budapest

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