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French Speaking Service Desk Agent

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2016.09.08.
Jelentkezési határidő: 2016.09.17.
Hirdetés azonosító: 926445


French Speaking Service Desk Agent
First line French Speaking Service Desk Agent positions are open at our continuously developing multinational partner, who is responsible for providing complex IT solutions to their clients all around the world. It is a great opportunity for multilingual talents, who would like to be the part of an international and youthful team, besides our partner offers a competitive salary package and professional development, training opportunities to their future colleagues.

As a Service Desk Agent you will be responsible for the following tasks:

- Keeping daily contact with international clients via phone and email
- Resolving IT related issues by finding the best and easiest solutions for upcoming problems
- Follow up incidents in connection with Microsoft software
- Troubleshooting, resolving and answering support queries or delegating them to a higher level
- Creating reports in order to improve the team’s performance and customer satisfaction
- Track and document customer calls by using ticketing system
- Communicating with external and internal stakeholders

In order to successfully apply for this role, you need to have:

- Fluent French and at least upper-intermediate English knowledge
- Customer-oriented approach
- User knowledge of Windows and Microsoft programs
- Excellent communication and problem solving skills
- Proactive attitude, willingness to learn

If you would like to take advantage of your language knowledge and to be a member of an international and youthful organization, don’t hesitate to apply with your English CV.

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