European customer support SWE

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2018.02.11.
Jelentkezési határidő: 2018.02.26.
Hirdetés azonosító: 1186792


European customer support SWE

Your new company:

Our partner, who is a multinational Shared Service Centre in Budapest providing IT area, is currently looking for an English plus Swedish speaking customer support with IT orientation.

Your new role:
  • Manage and record all calls on CRM
  • Key orders on the system, ensuring the customer requirements are correctly recorded.
  • Order management, including liaising with other departments & areas of the business to ensure wherever possible the customer`s requirements are met.
  • Managing the Customers expectations and ensure that all communication is clear & accurate.
  • Respond to basic technical questions and provide data sheets where needed.
  • Management of order book
  • Recording activities & attaching documents correctly on CRM
  • Query management, including the resolution of disputes and issuing of Credit Notes where applicable
  • The sending out of quotations.
  • Telesales, comprising of visibility calls & product promotions.

What you'll need to succeed:
  • Excellent communication skills, both oral and written.
  • Multilingual..able to demonstrate both written & verbal capabilities in English & Swedish.
  • Professional manner
  • Positive & Friendly approach.
  • Ability to identify business opportunities & generate these into orders
  • Good IT knowledge in Excel, Word & Email.
  • Team Player
  • Ability to work to deadlines

What you'll get in return:

Our partner provides friendly atmosphere, long term professional development and trainings, supportive leadership. Excellent opportunity to establish your career at shared service centre.

What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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