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English AND German Speaking Service Delivery Manager (Service Management) 
IT Services Hungary Kft.
Hozzáadva: 2019.12.07.
Hirdetés azonosító: 2343932

  • We are looking for candidates for future opportunities who will be the Owner of a full Customer contract/part of a contract during the delivery phase
  • Financial steering of Customer contracts
  • End to end responsible for delivering the contracted services
  • Customer relationship management
  • Ensuring customer satisfaction
  • Complaint and Compliment management
  • Governance of the delivery meeting contractual agreements
  • Driving continuous improvement
  • Account leadership in a matrix organisation across the delivery units
  • Claim management
  • Responsible for upselling, cross-selling and finding new opportunities
  • Fluent English and German language
  • Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
  • Ability to autonomous appliance and figuring of this knowledge
  • International specifications knowledge
  • Broad knowledge of service in excellence and ITIL
  • Securing the SDM-tasks and interests in the context of sales-, TOM-, SLM- and business processes


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