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End User Computing Manager - London, City, EC1A2

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The End User Computing Manager leads the team providing the design & engineering, delivery and support of News UK's End-User Computing Infrastructure and Services including mobile and remote working facilities across all platforms.
Responsible for, but not limited to the following technologies;
• Microsoft PC Desktop
• Mac Desktop
• Desktop packaging and deployment
• Active Directory
• Windows servers / compute
• Antivirus and patching
• Citrix and VPN remote working
• Identity Management
• Email - on premise Exchange and Google
• Other Cloud based end user services
Includes overseeing the service design, initiation, transition, on-going support, operation, continual service improvement and decommissioning of end-user computing services.
Key Accountabilities
• Oversee the design of the entire end-user computing client product set both hardware and software to provide a flexible, standards based capability across a wide range of corporate and consumer electronics devices
• Responsible for setting and delivering the strategy and governance for end user computing, including the move to an off premise, Cloud based provision for remote access
• Ensure effective management of any outsourced services and functions through Service Level Agreements (SLAs) and contracts.
• Ensure that end-user computing formal service levels targets are met, including renegotiating these with business stakeholders on a periodic basis and participating in service review meetings.
• Respond to, and satisfactorily resolve, any escalated customer issues or concerns.
• Work with the Head of Infrastructure & Enterprise Operations to identify possible Service Improvements and implement these through the Change Management process.
• Be the escalation point for Priority 1 Major Incidents, liaising with the Incident Manager and ensuring suitable cover during holiday and sickness.
• Represent the end-user computing services in Change Advisory Board meetings, daily and weekly Service Review meetings.
Essential Skills
• Able to work in a fast paced environment.
• Strong managerial skills relating to leadership, motivation, organisation and communication.
• An advocate of good practice in Service Management and have a strong record of managing relationships with the business
• To be experienced at delivering Service Level Agreements (SLAs) negotiated to meet the Service Level Requirements of the Technology customer.
• Demonstrated experience with key end-user computing technologies including client, server, virtualisation, application delivery and cloud.
• Ideally educated to degree level, with a strong technical and service management background.
• ITIL certification or other service management framework experience, including working with ITIL based Service processes and functions such as Change, Incident, Problem and Transition.
• Demonstrable experience of setting strategy.
• Strong customer management skills, including the ability to resolve disputes to mutual satisfaction.
• Demonstrable track record of working with a small group of 3rd party partners
About Us,
News UK is a great company full of talented, dedicated and creative people. We are a company which has journalism at its very heart. Our newspapers and associated websites are some of the most powerful media brands in the English speaking world, reaching 30 million people each week. They are very different products with different values and different strengths, but all are united by a commitment to independent journalism that connects with our customers.
News UK is a company which thrives on pace. Our people stretch themselves on a daily basis, challenging the status quo to produce the best service possible to our readers and customers. We embrace creativity and initiative and we have some of the most talented people in the industry.
If you want to work for one of the world's most exciting, challenging and creative media organisations then News UK is the place to build your career.
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Helyek Külföld
Kategória Külföldi munka
Aktiválás időpontja 2015.01.09.
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