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Technical Support Representative - German Speaking (2199)

We are looking for a German-speaking Technical Support Representative to join NI Hungary's Technical Support Team.

Core Technical Support:

  • Providing timely, accurate and effective solutions to technical problems on all product lines for external customers and field sales primary over phone and/or email or any other communication channel.
  • Provide guidance on the installation and working functionality of both software and hardware products, including explanations of configuration settings.
  • Reproducing and troubleshooting problems and incompatibilities.
  • Keeping accurate records
  • Provide technical analysis for repair process and appropiately document it.
  • Efficient and extensive use of all available technical problem solving tools.
  • Escalation of advanced technical questions to designated senior engineers and follow up if necessary to ensure timely response to customers.
  • Required to be logged in to Call Center based on country support team daily plan and take or direct calls to the necessary person/skillset.

Other:

  • Sales leads generation.
  • Per request responsible for creating and/or maintaining process documents for training purposes and/or mentoring new colleagues.
  • Initiate/Propose improvements on departmental processes as well as a job definition

RESPONSIBILITY

  • Responsible for working tools and equipment used during daily routine.
  • Working with external customers directly.

COMMUNICATION

  • Daily and directly with customers.
  • Daily and directly with other departments (sales, operations) over phone, e-mail and person-to-person.
  • Channel of communication: all NI internal systems, phone, mobile.

Qualifications

  • Minimum technician level education in engineering or science related field, such as IT, electronic engineering, automotive, manufacturing support or other, or 1+ year of experience working at 1st or 2nd level technical support position.
  • Experience in instrumentation & control, industrial automation is preferred.
  • Must be able to handle multiple tasks and enjoy working with people.
  • Strong problem solving skills to analyse the problem and think creatively to provide a solution.
  • Excellent written and oral communication skills in one of the following languages: English and German.
  • Superior telephone etiquette and ability to deal effectively with customers to make them successful is essential.
  • Ability to get along with others and function as a team player as well as work effectively alone.
  • A proactive/can do attitude.

What we offer:

  • Cafeteria
  • Opportunities to maintain health (use of corporate gym, weekly fruit day, farmers market, medical checks, flu vaccination)
  • Development opportunities
  • Life and accident insurance
  • Team buildings
  • NI discounts (e.g.: gyms, book stores, restaurants)
  • Appreciation week 

Technical Support Representative - German Speaking (2199)

Debrecen
Hajdú-Bihar
Full time
1 year
Bachelor
Master

Published on 04.05.2021

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