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Technical Process Manager

  • Operative overall responsibility for escalated incidents during the incident and Problem lifecycle 
  • Guarantee of a flawless communication between operation, service management and customer
  • Guarantee of information in time within defined tools
  • Hierarchical incident and Problem escalation according standard process guideline
  • Ensurance of completeness and quality of all necessary incident and Problem related documents (P.E. Incident Report, RCA, RCO)
  • Participation in international projects, evaluation of risks on the Alpine organization, set up a plan how to mitigate them, conduct the actions
  • Contributes to the quality assurance process, standardization

Elvárások / Requirements

  • Fluent German, intermediate English skills
  • Degree in IT or equivalent experience in customer support 
  • Strong critical thinking and troubleshooting skills.
  • Proactive with a high sense of responsibility
  • Independent team player with very good communication skills 
  • High resilience and ability to steer complex topics and simultaneous tasks
  • Resolution-focused mindset​

Technical Process Manager

Full time

Published on 08.04.2021

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