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System Engineer

  • Supports of DSI Local/Remote systems (private cloud product, virtual platform) for external and internal clients within the set expected service levels, in a quality exceeding customer expectations
  • Ensures the daily operation of given operation systems
  • Processes the incoming tickets
  • Incident, Change, Problem Ticket and Deployment Order handling
  • Identifies, diagnoses, categorizes the incidents/tickets and sets priorities 
  • Forwards the more complex problems to the next level of support
  • Pro-active recommendation and execution of automated solutions
  • Observes the expected service levels included in the contract
  • Reports to the requester of report at the required frequency
  • Contributes to solving problems related to costumer-specific devices and applications as well
  • Solves the majority of the problems; escalates only those that require specialist expertise to the next level of support or to a local partner
  • Shares knowledge with colleagues

Elvárások / Requirements

  • Minimum 3 year experience in system operation/administration of partly standard environments
  • Strong commitment towards automation
  • Demonstrated experience in using an ITIL based ticketing systems
  • Strict adherence to the use of the ticketing system for ALL incidents, changes and problems
  • Experience in technical documentation update
  • B2 level English knowledge is mandatory

 

Advantage:

  • Experience in programming/scripting (e.g. by using PowerShell/PoweCLI, Bash, Perl, Python)
  • Experience in VMware ESXi administration
  • Familiarity with Storage administration
  • Experience in On-Call duty
  • Network related knowledge

 

System Engineer

Budapest
Full time

Published on 18.06.2021

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