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Support Associate / Junior Support Engineer (1 year)

Advert ID: 1930015
Location of work: Budapest
Job level: Entrant
Working time: Full-time

As a Support Associate, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP®. This task regularly involves liaising with development teams. By utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.

Job description:

  • Providing direct technical assistance for customers via our “Backoffice” Customer Service System for Material Management/Retail (Supply Chain Management, Procurement Focus)
  • Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
  • Taking ownership of technical issues, and report errors to development organizations
  • Analyze coding (debugging, tracing, verifying complex customizing)
  • Creating internal/external content for our knowledge base

Candidate Profile

  • Bachelor or Master Degree in IT / Logistics / Business IT / Economics / Mathematics / Engineering or close to closure
  • Excellent analytical and problem solving skills
  • Programming skills
  • Fast Learning with IT Affinity
  • Customer and quality focus
  • Ready for continuous learning and improvement
  • Open personality and professional communication style
  • Spoken and written English language skills are required
  • Spoken and written German language skills are preferred

What we offer

  • A compensation package above average
  • Continuous personal and professional growth
  • Strong focs on work-life balance
  • Superior, open-space office and work environment
  • International team

In case you are interested please send your application.

Support Associate / Junior Support Engineer (1 year)

Budapest
Full time
no work experience required

Published on 06.03.2020