Product Support Engineer - Medical Devices
Our partner brings together the worlds’ best talent to realize our vision of a world without fear of cancer. They work passionately to develop and deliver easy-to-use, efficient oncology solutions.
Feladatok / Tasks
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Drive technical investigations for complaints initiated by our customers. This includes diagnosing, troubleshooting, and debugging complex systems
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Provide technical support to installation and field service engineers
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Author technical documentation for the field service organization
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Support the installation and service teams during new product roll outs, ensuring that feedback is obtained and incorporated into subsequent releases
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Provide service requirements to design and development teams for new products
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Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software
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Report design, reliability and maintenance problems or bugs to engineering teams
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B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees
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Proficiency with Linux, Git, Jenkins and Python
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High level of analytical skills
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Reliable, tenacious, team-oriented
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Auto didactic skills to quickly familiarize with new areas
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Fluency in English language, written and verbal
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Ability to travel up to 10%
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NoSQL database experience (e.g. CouchDB)
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Comfort with heterogeneous environments (Windows, Linux)