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Portuguese and English speaking Customer Service Representative (3484-2)

Our international partner is a leading online travel accommodation company. They are working with over 4,000 professionals, located throughout the world and providing customer service in 40 languages.

Responsibilities of the role:

  • Deliver excellent customer service and manage the needs of customers via phone and email
  • Handle support tickets from Partners and Market
  • Management team with the highest integrity and quality
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Managers
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Increase operational efficiencies and revenue within the team, and improve interdepartment workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

Qualifications/Experience:

  • Excellent fluency in Portuguese and English (written and spoken). Please only apply, if your English and Portuguese language is fluent too.
  • Valid TAX and TAJ number is a must
  • Experience in customer service is an advantage but not a must; fresh graduates are also welcome to apply
  • Basic computer skills
  • Excellent listening skills, critical-thinker with attention to detail

Offer:

  • Multinational work environment
  • First 4 weeks’ paid training
  • Exposure to travel industry
  • Career advancement opportunities
  • Local and international applications are welcome. 

Location: Budapest, city centre

Working hours: Monday to Friday from 14:00 to 23:00 (full-time position)

If you are interested send your CV for us: https://bit.ly/2TXPrzN

Portuguese and English speaking Customer Service Representative (3484-2)

Budapest
Full time

Published on 27.11.2020