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Polish Speaking Lead Customer Service Representative

Our leading partner in business and technology is looking for you to a senior position where you could make good use of your experience by managing key client contacts in Polish language. If you're looking for new challenges, feel free to apply!

Location:

Budapest

Responsibilities:

  • Interact with key customers in Polish language via e-mail and phone in a professional, friendly and efficient manner
  • Build out a good customer relationship and engagement by ensruing a high level customer satisfaction
  • Provide information about products, services and marketing activities
  • Continuous follow up on open cases in order to provide smooth processes and resolutions
  • Provide first contact resolutions and escalate concerns about meeting service levels or deadlines
  • Ensure data is accurately entered and maintained in all databases
  • Log, assign and track progress of queries and customer requests

Requirements:

  • Fluency in English and Polish language
  • At least 2 years experience in customer-facing positions preferably in multinational environment
  • Outstanding communication skills
  • Strong time management skills
  • Ability to learn and high level of flexibility

What we offer:

  • Exciting professional challenges and continuous opportunity to learn and grow
  • Highly competitive compensation package
  • Unique and flexible working environment
  • Great variety of community, social responsibility and sports programmes
  • Opportunity to work from home - 2 days / week

Polish Speaking Lead Customer Service Representative

Budapest

Published on 27.02.2020