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Order Management Specialist - Dutch

At this company we bring together experienced professionals and advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.


Order life cycle management 
- Processing orders in SAP 
- Managing order related issues to enable delivery to customers on time in full
- Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
- Service invoicing

Contract Management
- Creation, renewal and termination of frame contracts 
- Driving the achievement of our revenue target through linear contract billing

Account Management
- Handling queries to meet customer expectations 
- Root cause analysis to identify process gaps in order to improve customer experience 
- Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Dispute Management
- Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results
- Perform root cause analysis to improve billing quality

What we offer
- Competitive compensation package
- Cafeteria
- Career opportunities
- Home office
- Flexible working hours
- Enthusiastic, multilingual team
- Truly supportive management
- Team building and fun events 
- Friendly, pleasant office environment
- Coffee, tea and fruit are provided
- Travel opportunities 
- Language training opportunities

- Colleague or university degree OR relevant professional experience
- Advanced level of Dutch AND English skills
- Effective and professional verbal and written communication – both with internal and external customers
- Good problem-solving capability 
- Customer service attitude with ownership on any kind of queries
- Logical thinking, analytical mindset| Reporting skills
- Proficient IT skills including Excel and Outlook

- Solid SAP knowledge and experience as a user
- experience
- Experience in customer service / order management 
- Additional relevant foreign language knowledge
- Lean/Six Sigma or other experience

To apply for this position please register on our website and attach your English CV.

Order Management Specialist - Dutch

Full time

Published on 01.03.2021

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