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Operation Manager

  • Communicates regularly with the Service Chain OPM with respect to service, quality
  • Plans, controls and is responsible for the provision of the service in the required time / quality
  • Is responsible for compliance with the parameters (OLA) for incident, problem and change processing within the commissioned service scope
  • Supports Incident/Problem/Change Management
  • Asset and Configuration Management, Escalations Management
  • Occasionally responsible for internal charging - ILV (Interne Leistungs Verrechnung)
  • Has a clear view of the related technical area (MS Technologies)

Elvárások / Requirements

  • German and English language knowledge
  • experience in process management or application administration
  • experience in ITIL
  • team player with good coordination skill

Operation Manager

Full time

Published on 18.06.2021

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