Skip to main content

Lead Operation Manager

  • Plans & builds the operating setup of the given type of service (a product of the Company) while maintaining respective service levels, deadlines and budgetary limitations
  • Develops and improves processes, and related priorities.
  • Is familiar with the operation and capacity of service delivery units, and so contributes with his expertise to the forecasting of the viability of individual servicing contracts.
  • Coordinates the service delivery activities of various organizational units and checks upon their work progress.
  • Monitors the potential risks of the projects and strives to reduce these. Handles emerging problems and conflicts professionally and with great autonomy. 
  • Proactively monitors service delivery processes in order to prevent incidents and makes proposals for their optimization.
  • Provides colleagues with professional guidance and coaching regarding solution development, contract delivery, and the increasing of customer satisfaction.
  • Typically works on projects covering the needs of the same single large client – often as a member an international team).
  • Ensures that changes are implemented and incidents or problems are handled within the undertaken deadlines and at the contracted service level. .
  • Carries responsibility for the quality, reliability and integrity of data reported on the activities of the service line
  • Elaborates the contents requirements and formal parameters of the production reports used for monitoring contract fulfillment
  • Build up operation setup 


  • Plans and develops the operational model & setup
  • Tracking and managing the approval and signature process for the SA/DA
  • Proactively monitors the service delivery process in order to prevent incidents and implements solutions for their optimization
  • Plans, controls and is responsible for the provision of the scope of service within the specified time/quality/costs
  • Is fully aware of the contract among the customer and T-Systems and is able to substitute the SDM in certain cases even in decision making
  • Takes part in the financial review and makes proposals for cost reduction and revenue increase (eg.: Vendor contracts, Operational costs, Customer contracts)
  • Advise the customer / projects regarding production services / standard portfolio
  • Work closely with Architecture / engineering team on service roadmaps and signs off

Elvárások / Requirements

  • At least 2 years of relevant experience working within an IT environment and with IT processes
  • Knowledge of the architecture of different telecommunications platforms; ability to administer technologies and systems for the supply of telecommunications networks and services
  • Knowledge and understanding of technological basics and application possibilities of current information and communication technologies; ability to assess the applicability to new operational or technical challenges, to discuss them with experts and to generate the best possible result for the customer within the technological possibilities.
  • Knowledge of principles, processes, procedures and tools for solution development; Ability to assess requirements and provide solutions.
  • Experience working with development methodologies such as SAFe, Agile, Scrum
  • Familiar with agile tools (Confluence, Jira, etc.)
  • Open minded
  • Ability to abstract
  • Communicative competence
  • Self-dependent working attitude
  • Degree in Computer Science, Business or similar field
  • Fluent in English



  • ITIL 4 Foundation Certification or relevant knowledge and work experience
  • Knowledge of TC specific business processes with relevant experience
  • Familiar with ServiceNow solutions
  • Excel VBA and Macro knowledge
  • Product models CPDM (Common Product Data Modell – Pricing and conditions / dependencies to Siebel, Netcracker, SAP, Salesforce…)
  • German Language
  • Customer-oriented, self-initiative and enthusiastic mind set
  • Analytical skills and able to comprehend situation
  • Methodological and structured approach of work organization
  • Result-oriented, determined, able to complete tasks on time and under pressure,
  • Intercultural experience

Lead Operation Manager

Full time

Published on 18.06.2021

Share this job now