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Pozíció leírása / Job description

We are looking for experienced IPT Experts for our client who is a key player of the telecommunications industry.

  • Working standalone and in team as part of managed projects on incoming customer requests using defined processes for provisioning
  • Dealing with (create, cease, modify) Site related configuration and user device profile related configurable settings.
  • Identifying possible issues and recommending changes to improve reliability, performance of the service.
  • Attending customer calls when appropriate.
  • Providing 3rd line support for reported incidents, including troubleshooting, diagnostics and implementing resolution.
  • Troubleshooting and consultancy to service desk, problem management, technical design team and project management
  • Constructively working together, sharing ideas and knowledge, training junior team members and being coached by senior team members
  • Keeping up to date with the latest development of communications technologies, in particular where related to Cisco and Avaya
  • Home office is available in this role depending on further agreement

Elvárások / Requirements

  • At least 2-3 years in tele/data communications environment
  • Good knowledge of Cisco products, Avaya knowledge is an advantage
  • Solid understanding of telecommunication principles, voice and IP Telephony solutions and protocols
  • UCS / VMWARE, ESXi, vCSA / VGW knowledge with call protocols / UC architecture including apps / UCCX / UCCE / Skype for Business
  • CCNA / CCNP Collaboration / ITIL knowledge is a must, certification is an advantage

Amit nyújtunk / Benefits

  • internal career development plan
  • be part of an international team
  • work on challenging projects of key clients

Randstad Hungária Kft. logó

IPT Technical Professional

Full time

Published on 15.01.2021