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Hardware Services Project Manager

The National Instruments Global Services Team has an immediate opening for a Hardware Services Project Manager. The successful candidate for this position will work with a wide and diverse set of people and resources to manage project schedules and deliverables for implementation of service offerings and buildout of new service capabilities. 

In support of these efforts, you will work closely with the following NI personnel:

  • Global Services Product Marketing and Product Management Teams
  • Hardware Services Operations Team
  • Services managers and Sales Branches throughout Americas, Asia, and Europe
  • NI Manufacturing in Hungary, China, and Malaysia
  • NI Global Sales Operations Teams
  • NI Sales account managers

Core Job Responsibilities

  • Project Management
    • Define schedule, resource needs, and scope management
    • Coordinate with sales, corporate on customer project execution
    • Project database management to support backend project tracking and record system
    • Ensure deliverables are met according to schedule
    • Identify and perform risk assessment
    • Prioritize business and project requirements
    • Define Custom Processes to Meet Specific Customer Needs
  • Process Development and Training
    • Define and document operational processes
    • Plan and facilitate end user training
    • Provide internal process and system support for Global Sales Operations Teams
  • Communication
    • Work with business owners to communicate delivery schedules, project plans, etc
    • Communicate project updates to internal stakeholders and external customers
    • Drive alignment with training programs across Global Sales Operations

Position Requirements

  • Bachelor’s degree in Engineering, Business Management, Information Systems; or equivalent experience
  • 2+ year experience in customer service, business analysis and/or project management
  • Strong English skills is a must
  • Experience with cross functional and global teams
  • Ability to work independently and collaborate with minimal direction
  • Strong interpersonal skills to interact with team members and external customers
  • Up to 35% travel required


  Experience with Oracle Applications

Hardware Services Project Manager

Full time
2 years

Published on 2020-02-27